This California Privacy / CPRA page supplements the HomeServicesResourceCenter.com Privacy Policy and applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies.
HomeServicesResourceCenter.com may also be referred to as HSRC.
1. California Privacy Rights
Depending on your relationship with HSRC and applicable law, California residents may have the right to:
- Know what categories of personal information we collect
- Know the categories of sources from which personal information is collected
- Know the purposes for collecting, using, selling, or sharing personal information
- Know the categories of third parties to whom information is disclosed
- Request access to specific pieces of personal information
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of sale or sharing of personal information
- Limit use and disclosure of sensitive personal information where applicable
- Not be discriminated against for exercising privacy rights
To exercise these rights, use the Legal Request Form.
2. Categories of Personal Information We May Collect
HSRC may collect the following categories of personal information:
Identifiers
Examples may include:
- Name
- Phone number
- Email address
- IP address
- Device identifiers
- Service address or property address
- Online identifiers
Customer Records Information
Examples may include:
- Contact information
- Service request details
- Information submitted through website forms
Commercial Information
Examples may include:
- Home service interests
- Service categories requested
- Contractor connection requests
- Call or form interaction history
Internet or Network Activity
Examples may include:
- Pages viewed
- Browser type
- Device type
- Referring URLs
- Interactions with forms
- Click activity
- Cookie or tracking data
Geolocation Information
Examples may include:
- Approximate location derived from IP address
- City, state, or ZIP code submitted by the user
- Service location provided by the user
Audio or Call Information
Examples may include:
- Call recordings where permitted
- Call date and time
- Call duration
- Call routing details
- Call outcome data
Inferences
Examples may include:
- Service interests
- Urgency of request
- Likely service category
- Homeowner service needs
Sensitive Personal Information
HSRC generally does not seek to collect sensitive personal information. However, certain information you voluntarily provide may be considered sensitive under applicable law, such as precise service location or information related to safety issues at a property.
HSRC does not use sensitive personal information for purposes other than those permitted by applicable law unless required consent is obtained.
3. Sources of Personal Information
HSRC may collect personal information from:
- You directly
- Website forms
- Call interactions
- Cookies and tracking technologies
- Analytics tools
- Advertising platforms
- Service providers
- Contractors or partners
- Fraud prevention or data validation tools
- Public or commercially available sources where permitted
4. Purposes for Collecting and Using Personal Information
HSRC may collect and use personal information to:
- Operate the website
- Respond to service requests
- Connect users with independent service providers
- Route calls or form submissions
- Provide relevant home service information
- Analyze website performance
- Improve content and user experience
- Detect and prevent fraud
- Maintain consent and opt-out records
- Comply with legal obligations
- Process privacy, opt-out, and CPRA requests
- Support marketing and advertising where permitted by law
5. Categories of Third Parties to Whom Information May Be Disclosed
HSRC may disclose personal information to:
- Independent contractors
- Home service providers
- Call centers
- Lead buyers
- Marketing partners
- Advertising networks
- Analytics providers
- Website hosting providers
- Form and CRM providers
- Fraud prevention vendors
- Data processing vendors
- Legal, compliance, or professional advisors
- Government authorities where required by law
- Parties involved in business transactions
6. Sale or Sharing of Personal Information
Depending on how applicable law defines "sale" or "sharing," HSRC's disclosure of information to service providers, contractors, marketing partners, advertising partners, or lead buyers may be considered a sale or sharing of personal information.
California residents may have the right to opt out of sale or sharing.
To submit a request, use the Legal Request Form and select:
- Opt Out of Sale or Sharing
7. Right to Limit Use of Sensitive Personal Information
California residents may have the right to limit certain uses or disclosures of sensitive personal information.
To submit this request, use the Legal Request Form and select:
- Limit Use of Sensitive Personal Information
8. Right to Know
California residents may request that HSRC disclose categories or specific pieces of personal information collected about them, subject to verification and applicable exceptions.
To submit a request, use the Legal Request Form.
9. Right to Delete
California residents may request deletion of personal information collected from them, subject to legal exceptions.
HSRC may retain information where permitted or required by law, including for:
- Compliance
- Fraud prevention
- Security
- Legal claims
- Consent and suppression records
- Completing transactions or requests
- Internal business purposes permitted by law
To submit a deletion request, use the Legal Request Form.
10. Right to Correct
California residents may request correction of inaccurate personal information.
To submit a correction request, use the Legal Request Form.
11. Right to Non-Discrimination
HSRC will not discriminate against you for exercising privacy rights.
However, certain services or functionality may depend on the information provided. If you ask us to delete or restrict information, some features or services may not be available.
12. Authorized Agents
California residents may use an authorized agent to submit a privacy request where permitted by law.
HSRC may require proof that the agent is authorized to act on your behalf and may require verification of your identity.
Authorized agent requests should be submitted through the Legal Request Form.
13. Verification of Requests
HSRC may need to verify your identity before processing certain requests.
Verification may require matching information you provide with information already maintained by HSRC or requesting additional information where permitted by law.
If HSRC cannot verify a request, the request may be denied or limited as permitted by law.
14. Retention
HSRC retains personal information for as long as reasonably necessary for the purposes described in the Privacy Policy and this CPRA page.
Retention periods vary based on the type of information, business need, legal obligations, consent records, fraud prevention, dispute resolution, and compliance requirements.
15. California Shine the Light
California residents may have rights under California's "Shine the Light" law regarding disclosure of personal information to third parties for their direct marketing purposes.
To submit a request, use the Legal Request Form.
16. How to Exercise California Privacy Rights
To exercise California privacy rights, submit a request through the Legal Request Form.