Privacy Policy

HomeServicesResourceCenter.com is a consumer-facing home services resource website. HSRC provides information to homeowners and individuals seeking help with home service needs, including but not limited to plumbing, HVAC, air conditioning, furnace installation, roofing, electrical, water damage, fire damage, and bathroom remodeling.

HSRC may help connect users with independent third-party service providers, contractors, call centers, marketing partners, or other businesses that may be able to assist with the user's request.

HSRC does not directly perform home services, does not set third-party pricing, and does not guarantee service availability, licensing, pricing, response times, or outcomes.

We may collect information that you provide directly, information collected automatically when you use the website, and information received from service providers or partners.

Information You Provide

Depending on how you interact with the website, we may collect:

• First name
• Last name
• Phone number
• Email address
• Property address or service location
• City
• State
• ZIP code
• Service category
• Description of the issue or project
• Timing or urgency of requested help
• Whether you own or manage the property
• Information submitted through forms
• Consent and opt-in records
• Legal, privacy, opt-out, or CPRA request information
• Any additional information you choose to provide

Information Collected Automatically

When you visit the website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring URLs
• Date and time of visit
• Session activity
• Approximate location derived from IP address
• Cookie and tracking information
• Form interaction data
• Click activity, including call CTA clicks

Communications and Call Data

If you interact with call buttons or call-related features, we or our partners may collect:

• Phone number used to call
• Call date and time
• Call duration
• Call routing information
• Call outcome information
• Consent status where applicable
• Call recordings where legally permitted and disclosed

We may use the information we collect to:

• Provide and operate the website
• Help connect users with relevant service providers
• Respond to user requests
• Route service requests to contractors, service providers, call centers, or partners
• Facilitate calls, form submissions, and contractor connections
• Personalize user experience
• Improve website content, services, and functionality
• Analyze performance, traffic, and conversion activity
• Detect, prevent, and address fraud, abuse, or security issues
• Maintain records of consent and user requests
• Comply with applicable laws, regulations, and legal obligations
• Process opt-out, consent revocation, privacy, and legal requests
• Enforce our Terms of Use
• Support marketing, analytics, and advertising activities where permitted by law

We may share information with third parties in the following circumstances.

Service Providers and Contractors

If you submit a request for home service help, we may share your information with independent third-party service providers, contractors, call centers, lead buyers, marketing partners, or other businesses that may contact you about your request.

Technology and Operations Vendors

We may share information with vendors that help us operate the website, manage forms, route calls, host data, process analytics, prevent fraud, or support business operations.

Marketing and Advertising Partners

We may share or make available certain information to advertising platforms, analytics providers, or marketing partners, subject to applicable law and user choices.

Legal and Compliance Purposes

We may disclose information if we believe disclosure is necessary to:

• Comply with applicable law
• Respond to lawful requests
• Protect rights, privacy, safety, or property
• Investigate fraud or misuse
• Enforce our Terms of Use
• Preserve records of consent or legal requests

Business Transfers

If HSRC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction.

We may use cookies, pixels, scripts, tags, analytics tools, and similar technologies to:

• Operate the website
• Remember preferences
• Analyze traffic and usage
• Measure advertising performance
• Improve content and user experience
• Support fraud prevention
• Understand user interactions with forms and CTAs

You may be able to adjust cookie settings through your browser. Some features may not function properly if cookies are disabled.

Where required by law, HSRC will provide appropriate choices regarding cookies, targeted advertising, sale, or sharing of personal information.

We may work with analytics and advertising providers that collect or receive information about your interactions with the website. These providers may use cookies and similar technologies to help measure performance, deliver relevant ads, or understand how users interact with the website.

Depending on your location and applicable law, you may have the right to opt out of certain uses of your personal information for targeted advertising, sale, or sharing.

To submit an opt-out request, use the Legal Request Form.

When you submit a form or otherwise provide your phone number and consent, you may authorize HSRC, its partners, contractors, service providers, and/or marketing partners to contact you regarding your home service request.

Contact may occur by phone, text message, email, artificial or prerecorded voice, or automated technology, where permitted by law and consistent with the consent you provide.

Consent is not a condition of purchase.

You may revoke consent or opt out of communications as described in our TCPA Consent page and Opt Out Request page.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing services
• Processing requests
• Maintaining business records
• Preserving consent records
• Resolving disputes
• Complying with legal obligations
• Enforcing agreements
• Preventing fraud or abuse

Retention periods may vary depending on the type of information, applicable law, and business need.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure. HSRC cannot guarantee absolute security.

HomeServicesResourceCenter.com is intended for use by adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through the website, submit a request through the Legal Request Form.

Depending on your state of residence and applicable law, you may have rights to:

• Request access to personal information
• Request deletion of personal information
• Request correction of inaccurate personal information
• Request a copy of personal information
• Opt out of sale or sharing of personal information
• Opt out of targeted advertising
• Limit use or disclosure of sensitive personal information
• Revoke consent to certain communications
• Appeal certain privacy request decisions where required by law

To exercise privacy rights, use the Legal Request Form.

California residents may have additional rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act. Please review our California Privacy / CPRA page.

Some browsers may transmit "Do Not Track" signals. Because there is no uniform industry standard for responding to such signals, HSRC may not respond to all Do Not Track signals. Where required by law, HSRC will honor legally recognized opt-out preference signals.

The website may contain links to third-party websites, contractors, platforms, or service providers. HSRC is not responsible for the privacy practices, content, or security of third-party websites or services.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date. Continued use of the website after updates means you acknowledge the revised policy.

To contact HSRC regarding this Privacy Policy, submit a privacy or legal request, opt out, revoke consent, or exercise privacy rights, please use the Legal Request Form.