What Happens During Water Damage Restoration?
Helpful information for U.S. homeowners. This guide explains what to do next and when to get connected with a local licensed contractor.
What should I do first?
If you're dealing with a water restoration issue, take a breath. Start by making the area safe — shut off water, gas, or power if it's part of the problem — and document the damage with photos. Avoid disturbing anything that could compromise safety or insurance documentation.
When is this an emergency?
Standing water you can't safely remove. Water actively flowing or rising. Damage to drywall, flooring, or ceilings. Any sign of mold growth. If any of these apply, it's time to call.
When should I call a contractor?
Reach out as soon as you suspect the issue is beyond a simple DIY fix or involves safety. A licensed contractor can assess the situation and recommend the right next step.
What questions should I ask?
Ask about licensing in your state, response time, scope, materials, warranty, and how the contractor will document the work for insurance if needed.
What information should I have ready?
Your address, a brief description of the issue, when it started, and any photos. If insurance may be involved, have your policy details available.
What can I check before calling?
Burst or leaking pipes behind walls. Basement flooding after heavy rain. Appliance hose failures (washer, dishwasher). Ceiling stains from upstairs leaks. Storm-driven water intrusion.
What does the process usually involve?
Assessment of affected areas and source. Water extraction and drying. Containment to prevent further damage. Documentation that can support insurance claims.
Ready to get connected?
Tell us about your water restoration issue and we'll help match you with a local licensed contractor.