Emergency Plumbing Checklist: What to Do Before Help Arrives

Editorially reviewedBy the Home Services Resource Center Editorial TeamLast reviewed: June 2026

This guide is written to help homeowners understand common plumbing repair, installation, water heater, drain, and emergency considerations. It is educational and is not a substitute for an on-site evaluation by a licensed plumber. HSRC does not perform work directly, set contractor pricing, or guarantee availability — services and response times vary by location and provider.

Quick Answer

Shut off water, turn off the water heater if affected, move belongings, document damage, ventilate, and stop using fixtures that are backing up. Then get connected with a local licensed plumber.

Key Takeaways

Shut off water first if safe
Turn off the water heater if water continues to flow
Stop using affected fixtures
Document everything before cleanup

Before the plumber arrives

Clear access to the affected area, gather any relevant maintenance records, and have your shutoff locations identified.

What to communicate

When the issue started, what you tried, and what's affected.

Ready for the next step?

Get connected with a local licensed plumber, or call the plumbing line.

Get Matched With a Local Plumber Call for Plumbing Help

Frequently asked questions

What counts as an emergency?

Active uncontrolled water, sewer backups, leaking water heater tanks, and any leak near electrical fixtures.

Should I call my insurance first?

Document the damage first, then notify your insurance carrier after the immediate hazard is addressed.